Communication Skills

In this module we look at a model for active listening, mirroring and matching, and other communication tools.

MBTI

By better understanding ourselves and other’s personalities, we can adapt our communication style to reduce misunderstanding and conflict, and increase our chances of getting our message across. We are not using personality assessments like MBTI or DiSC in this course, but we can use some of the concepts to be aware of our preferences and how they differ from other people’s preferences. Here is a “crash course” on using personality profiles to improve communication:

Additional Resources

Videos

10 great communication tips from a talk show host.

And, another interesting Ted Talk on listening and the RASA method:

Articles

Communicating Across Cultures, Center for Creative Leadership, by Don Prince and Michael Hoppe
Some great tips and insights on communicating with people across different cultures

Books

How to be Heard– Secrets for Powerful Speaking and Listening, by Julian Treasure

Please Understand Me, by David Kiersey
An easy-to-use guide to apply the MBTI model to improve communication and relationships

Please Understand Me II, by David Kiersey
An easy-to-use guide to apply the MBTI model to improve communication and relationships